Frequently Asked Questions

General

1. What is bimusers.com?

bimusers.com is a platform where users can upload, download, and share BIM-related content like models, tutorials, and resources.

2. How do I sign up?

Visit our registration page and fill out the necessary details to create an account.

3. How do I log in?

To log in, click on the 'Login' button at the top right of the page or visit the login page.

4. How do I reset my password?

Click on the Forgot Password link on the login page and follow the instructions to reset your password via email.

5. How do I contact customer support?

You can contact us via the contact form or send an email to admin@bimusers.com.

Uploads & Downloads

6. How do I upload files?

Log in to your account, navigate to the Upload Files section, and follow the upload instructions. Ensure your files meet the platform's requirements.

7. What types of files can I upload?

You can upload files related to BIM (Building Information Modeling), such as 3D models, Revit families, BIM content, Autocad scripts, Dynamo scripts & BIM Resources.

8. How do I download files?

To download files, browse the library, select a file, and click the download button. You must be logged in to download content.

9. Is there a size limit for uploads?

Yes, the maximum file size for uploads is 200MB. If your file exceeds this size, please compress it or divide it into smaller parts.

10. How do I track my download history?

Your download history can be found under the My Account section, where you'll see a list of all the files you have downloaded.

Account Management

11. How do I update my profile information?

You can update your profile by visiting the My Account section and clicking on 'Edit Profile.' Here, you can update your email, password, and other details.

12. How do I delete my account?

If you'd like to delete your account, please contact us via the contact form or send an email to admin@bimusers.com.

13. How do I change my password?

To change your password, go to My Account and click on 'Change Password.' Follow the instructions to create a new password.

14. Can I change my email address?

Yes, you can change your email address in the My Account section by selecting 'Edit Profile' and updating your email address.

15. Can I request specific BIM content?

Yes, you can request specific content by submitting a request through our Request Content page.

Other Questions

16. What happens if my upload gets rejected?

If your file is rejected, you will receive an email explaining why it was not approved, and you can make necessary changes to resubmit.

17. How can I report inappropriate or broken files?

If you encounter inappropriate content or broken files, please use the 'Report' button located on the file page, or contact us at admin@bimusers.com.

18. Can I upload private files?

No, all files uploaded to bimusers.com must be publicly accessible to share knowledge with the community.

19. How do I edit or delete my uploaded files?

Go to your My Account section, where you can manage your uploaded files, including editing or deleting them.

20. Is there a mobile app for bimusers.com?

Currently, we do not have a mobile app, but you can access our website through any mobile browser.

21. Can I contribute to bimusers.com?

Yes! We encourage users to contribute by uploading valuable BIM resources or writing tutorials for the community. You can share your content through the Upload Files section.

22. How do I change my account preferences?

You can change your account preferences in the My Account section, under 'Settings.'

23. Can I upload content for specific BIM software?

Yes, you can upload content for various BIM software, including Revit, ArchiCAD, and more. Be sure to specify the software version in the file description.

24. How can I stay updated on new content?

Subscribe to our newsletter or follow us on social media to stay updated on new uploads and community contributions.

25. Where can I find your privacy policy?

Our privacy policy can be found at this link.

Still have questions? Contact us and we'll be happy to assist!